Showing posts with label National Trust Castle Ward Caravan Park. Show all posts
Showing posts with label National Trust Castle Ward Caravan Park. Show all posts

Wednesday, 16 February 2011

Castle Ward Caravan Park Still Claiming 4Star NITB Status

NdTNI - National disTrust of National Trust Northern Ireland Policy
Over at whatdotheyknow.com, what seems to have been a perfectly legitimate Freedom of Information request was asked of the NITB, which was why the Northern Ireland Tourist Board was condoning the serious misrepresentation actions of the National Trust Castle Ward Caravan Park?

To be fair, the Northern Ireland Tourist Board responded by saying: 'NITB does not condone ‘serious misrepresentation actions’ by any organisation and have not condoned the issue of a letter by Castleward Caravan Park claiming they had received their four star rating.'

The Northern Ireland Tourist Board then went on to say: 'NITB’s standard procedure and protocol, in relation to any tourist accommodation claiming they have a star rating which they don’t have, is to initially instruct the premises by telephone to remove all reference to this. If appropriate, NITB will follow this up in writing giving a deadline by which this must be done. If the premises refuses to do so, NITB will issue a final written warning and liaise with its legal team to discuss legal action. As soon as NITB was made aware that Castleward Caravan Park had issued a letter referring to a grading which they did not have, we investigated this matter by contacting both the independent assessor and Castleward Caravan Park directly. Castleward Caravan Park advised us that the letter they issued was incorrect and confirmed that this should not have contained any reference to the grading which they hope to achieve later this year. In this instance, NITB has determined that no further action is required at this time. However, as mentioned previously, NITB will monitor the situation and take appropriate action when necessary.'

The National Trust have just begun advertising for a 'Caravan and Accommodations Supervisor' for Castle Ward, and online under 'DIMENSIONS OF THE ROLE' it would appear that amongst other duties, the successful applicant will be accountable for: 'Castle Ward caravan/ campsite (NITB 4 star) Castle Ward Base Camp, Castle Ward Holiday Cottages (Potters Cottage NITB 4 star, Downpatrick Gate Lodge NITB 3 star, Murlough Cottage, Murlough Gate Lodge)'

'However, as mentioned previously, NITB will monitor the situation and take appropriate action when necessary.'

Perhaps therefore, being aware of the repeated false claim of the National Trust, the Northern Ireland Tourist Board would now care to comment on this further act of blatant misrepresentaion by the National Trust or is it the case that the previous blog posting 'Why Do We Need The Northern Ireland Tourist Board When We Have The National Trust?' really does say it all? Who does need the Northern Ireland Tourist Board, certainly not the National Trust Tourist Board!

No, we are not going to raise the subject of the aforementioned Potters Cottage NITB 4 Star Rating, or the Downpatrick Gate Lodge NITB 3 Star Rating, preferring to assume, rightly or wrongly, that even the National Trust Senior Management are not that stupid.

Wednesday, 9 February 2011

National Trust Professional Construction Company?

NdTNI - National disTrust of National Trust Northern Ireland Policy

Stupid question, but does any of the two photographs taken in January showing construction of new facilities at the National Trust Castle Ward Caravan Park inspire confidence in even the most optimistic person?

National Trust Professional Construction CompanyDo these images represent the work of dilligent professional building contractors who know what they're doing, or the work of amateur volunteers who know not what they do? Gilbert-Ash N.I. Ltd the construction company awarded the contract to build a new visitors' centre at the North Coast Quarry Attraction presumably decided the Castle Ward Caravan Park new site updates were out of their league, therefore was rumoured to have refrained from tendering for the huge contract. When 'completed' will this new 'construction' pass an Inspection by Health and Safety Officials, and officials from Downpatrick Regional Planning Office? Would you as a responsible caring parent permit your child to enter the 'completed' construction?

National Trust Professional Construction CompanyRemember the December 2010 communication from the National Trust Castle Ward Caravan Park proudly proclaiming how delighted they were to have received a Northern Ireland Tourist Board 4 Star Caravan Park Rating, which turned out to be something other than the truth, how unusual for the National Trust! Remember also the new site updates as mentioned in the same communication of December 2010?

Should the National Trust receive a 4 Star Rating from the Northern Ireland Tourist Board, the honest hard working experienced owners of safe, immaculate, honestly operated, genuine 2 Star, and 4 Star Northern Ireland Tourist Board Approved Caravan Parks throughout Northern Ireland will be asking serious searching questions of the NITB, and expecting truthful answers regarding the validity of the now meaningless NITB Grading Scheme.

Tuesday, 1 February 2011

National Trust Castle Ward Caravan Park 4Star Clarification

Northern Ireland Tourists disTrust National disTrust
Remember receiving the December 2010 correspondence from the National Trust Castle Ward Caravan Park which unambiguously proclaimed: 'As a result of a number of site updates Castle Ward is delighted to have received a Northern Ireland Tourist Board 4 Star Caravan Park Rating'

Despite what can only be described as ambiguous clarification from the National Trust Castle Ward Caravan Park in late January 2011, here is the truth, the whole truth and nothing but the truth about that Northern Ireland Tourist Board 4Star Rating. The National Trust Castle Ward Caravan Park does NOT have nor will it have a 4Star NITB Rating or any other NITB Rating when the aforementioned National Trust Castle Ward Caravan Park opens for the 2011 camping and caravan season, a fact that has been confirmed with clarity by the Northern Ireland Tourist Board.

Therefore ladies, gentlemen, boys and girls, sit back; relax whilst a tale of woe is told. The Northern Ireland Tourist Board has most kindly confirmed with some authority the following. The National Trust Castle Ward Caravan Park has not been a member of the Northern Ireland Tourist Board grading scheme for many years, therefore the aforementioned National Trust Castle Ward Caravan Park on the outskirts of the picturesque village of Strangford, has for many years, including 2010, been an ungraded, unrated camping and caravan park, except perhaps in the minds of those much superior beings looking down upon the 'peasants' of the land.

The Inspector for the Northern Ireland Tourist Board grading scheme, visited the National Trust Castle Ward Caravan Park on 13th October 2010 and discussed improvement proposals to the facilities. The Inspector explained to the National Trust Castle Ward Caravan Park that NO assessment of the new facilities would be conducted until the work was complete.

The Inspector received an application by email from the National Trust Castle Ward Caravan Park on 3rd January 2011 and an invoice for payment has subsequently been issued. (The payment of invoices, cheques winging their way across the celestial sphere; are topics to be revisited on another day.) Take note dear friends of the date the National Trust Castle Ward Caravan Park applied by email to the NITB with a view to joining the scheme. The National Trust Castle Ward Caravan Park informed campers and caravan owners during December 2010 that they had received a Northern Ireland Tourist Board 4 Star Caravan Park Rating, but now it has been revealed they had at that time not even applied to be considered for an NITB Rating

No inspection will be carried out until after the proposed improvements have been completed and the National Trust Castle Ward Caravan Park has reopened for the new 2011 camping and caravan season. Until that inspection is carried out and the National Trust Castle Ward Caravan Park is deemed to meet the required standards as set out in the star grading scheme - the National Trust Castle Ward Caravan Park will NOT have an NITB Star rating of any numerical figure higher than ZERO.

A full copy of the required standards is available to view here on the NITB website.

Therefore, if under the illusion you would be staying at a 4Star Camping and Caravan Park, you have made a booking for the National Trust Castle Ward Caravan Park, and paid in full as is required, the truth, the whole truth and nothing but the truth is, until such times as the NITB says otherwise, you will be staying at an UNRATED, UNGRADED by the NITB, National Trust Castle Ward Caravan Park which is exactly what it has been for many years.

Very obviously, any rumoured allegations of whether or not the National Trust are guilty of fraud, or attempted fraud will be for others to investigate and decide, the rest of us will have to make our own judgement, but first there will be further revelations to consider.

Sunday, 30 January 2011

National Trust Castle Ward Caravan Park Planning Application Query

Northern Ireland Tourists disTrust of National disTrust
In the midst of the same correspondence circulated by the National Trust Castle Ward Caravan Park to Campers and Caravan Owners during December 2010 in which the National Trust Northern Ireland proclaimed with clarity: 'As a result of a number of site updates Castle Ward is delighted to have received a Northern Ireland Tourist Board 4 Star Caravan Park Rating' the following was also proclaimed with equal clarity: ‘New site updates include the following: ‘Improvement of shower facilities (now separate female cubicles), New laundry facilities (token operated washer and tumble dryers), New indoor hot water washroom facilities, A small onsite shop. A new wide entrance with one way system for easy access, A new drive-on drainage post for camper vans’

Following the shocking revelations that the National Trust Castle Ward Caravan Park had not in fact received a Northern Ireland Tourist Board 4 Star Caravan Park Rating as falsely claimed, further enquiries have since revealed the new site updates did not exist either, which has led to further questions being asked, and the first obvious question is simple: Why is the Northern Ireland National Trust allegedly deceiving members and customers alike with these alleged outrageously arrogant false claims?

As has already been eloquently stated elsewhere, considering the non-existent new as claimed in December 2010 constructions are to be eventually used by members of the paying public, including children, and the news that following complaints last year Health and Safety officials found it necessary to visit the National Trust Castle Ward Caravan Park, presumably it would therefore be in the interest of all concerned that any new constructions at the National Trust Castle Ward Caravan Park have been inspected and deemed to have been built in accordance with, and fully comply with, all current Building Regulations, and of course all current relevant Health and Safety Regulations. Therefore the following two highlighted links might prove to be interesting, and many thanks to he who rightly thought to ask the questions.

National Trust Castle Ward Caravan Park planning application query. Down District Council was asked to clarify whether or not the National Trust Castle Ward Caravan Park applied for and was granted planning permission for the new onsite buildings which according to a letter sent to camping and caravan owners in December 2010 were at that time already completed?

National Trust Castle Ward Caravan Park planning application. The Department of the Environment (Northern Ireland), has been asked if Downpatrick Regional Planning Office can clarify whether or not the National Trust Castle Ward Caravan Park @ Castle Ward Estate, Strangford, County Down, BT30 7LS applied for and was granted planning permission for the new onsite buildings which according to a letter sent to caravan owners in December 2010 were at that time already completed?

Thus far there has been no reply from either the Department of the Environment (Northern Ireland), or the Downpatrick Regional Planning Office, so we have to ask if charities and caravan parks are somehow exempt from complying with Northern Ireland current planning legislation?

Should campers and caravan owners who have been paying customers of the National Trust Castle Ward Caravan Park now receive a full unreserved public apology from the National Trust? Yes!

Should campers and caravan owners who have been paying customers of the National Trust Castle Ward Caravan Park now receive financial compensation from the National Trust? Yes!

Friday, 28 January 2011

The National Trust Version of the Truth of the Lies

NdTNI - Northern Ireland Tourists disTrust National disTrust

'The Truth of the Lie' is a book by Gonçalo Amaral based on the criminal investigation into the disappearance of Madeleine McCann, an innocent little girl allegedly abandoned for the night, then allegedly abducted, or depending on which version of events you want to believe, allegedly murdered.

According to mail circulated in December 2010 to caravan owning National Trust Castle Ward Caravan Park customers, the National Trust proudly proclaimed with clarity: As a result of a number of site updates Castle Ward is delighted to have received a Northern Ireland Tourist Board 4 Star Caravan Park Rating.'

And as if that wasn't enough to whet the appetite and have you rushing to make your bookings for the year, they further impressively claimed: 'New site updates include the following: Improvement of shower facilities (now separate female cubicles), New laundry facilities (token operated washer and tumble dryers), New indoor hot water washroom facilities, A small onsite shop, A new wide entrance with one way system for easy access, A new drive-on drainage post for camper vans, All year opening from 1 March 2011.' Haven't they been busy beavers since the end of October 2010?

Then came the questions from already disillusioned doubting National Trust Members, and former customers. When was Castle Ward caravan park awarded 4 Star Rating? asked one member of the public, and the official answer to the impertinent question? The National Trust Castle Ward Caravan Park had NOT been awarded any Rating by the Northern Ireland Tourist Board as claimed by the National Trust.

Also revealed was the fact the National Trust Castle Ward Caravan Park had NOT been Rated at all by the Northern Ireland Tourist Board for many years, so why was the National Trust Castle Ward Caravan Park allegedly masquerading as a 2 Star caravan park prior to 2011, and how then do they justify the 60% site fee increase of January 2010?

Under the heading: Northern Ireland Tourist Board, the National Trust and our £9.25 Million, more questions were asked of the Northern Ireland Tourist Board, questions which thus far remain unanswered.

Having accepted bookings, and payments, (another increase in site fees making it approx 90% within 12 months) and having then been informed they'd been rumbled, the National Trust Castle Ward Caravan Park in a further mailing to customers on 19th January 2011, ambiguously proclaimed: 'I am writing to follow up my recent letter and to provide you with further clarification in relation to the Castle Caravan. In my earlier letter I indicated that we had received four star rating for the Caravan, but I did not make clear that this is subject to completing specific works.


Due to the very inclement weather conditions during December, work on the planned upgrade to bring the facilities fully up to four star rating was unavoidably delayed. I am pleased to say, however, that construction work is now well underway and on track for our opening date of 1 March 2011. We expect to achieve our new 4star rating from NITB following the completion of these works.


We look forward to welcoming you back to the site again soon.'

The truth regarding the alleged lie of the foregoing statement is thus, the National Trust Castle Ward Caravan Park will NOT have been graded or awarded a 4 Star Rating by the Northern Ireland Tourist Board when the Caravan Park opens on the 1st March 2011, nor will it have been graded or awarded a 2 Star Rating by the Northern Ireland Tourist Board.

Sceptics would probably allege misrepresentation with intent to deceive for financial gain, but why would a charity such as the National Trust attempt to allegedly deceive the public of Northern Ireland? Perhaps the rumours of the National Trust in Northern Ireland annually incurring huge financial losses, are not rumours after all.

Seem to remember reading someplace that it is better to ultimately succeed with the truth than to temporarily succeed with a lie, although personal dealings with Senior Management personnel of the National disTrust would thus far indicate the opposite appears to be their policy